Track Your Order
Looking to track your order? When your Order ships out, you will receive a Shipping Confirmation email from email@example.com with your tracking number included in it. Depending on the product ordered, the email could take up to 7 business days to be sent. Once you receive the email, enter your tracking number below to easily check on your delivery status.
Things to Keep in Mind:
Order Numbers don’t instantly update with available Delivery Status. If your tracking number entered shows that it is currently unavailable, do not be alarmed - Your order has been shipped out and is in transit to the local post office. Tracking should be updating within a few business days. Depending on the destination, the order may take 10 to 15 business days to be delivered.
If you see any irrelevant ads on the tracking popup, we are sincerely sorry. We use a third-party order tracking service to ensure the best tracking result so we have no way of controlling the ads shown on it. Thank you for your understanding.
HOW DO I TRACK MY ORDER?
Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order.* Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.
When in doubt, you can always log into your account and click on the order in question to see its status.
*Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!
You can track your order here.
I HAVE A QUESTION ABOUT AN ORDER I'VE ALREADY PLACED?
No worries, just reply to the confirmation email you got and we'll get in touch with you right away to help out. Or if you lost that email you can reach us at firstname.lastname@example.org.
HOW FAST IS SHIPPING?
We ship out new orders within 1-2 business days, and we send all packages via UPS Ground or FedEx so they'll reach their final destination 1-5 days from their ship date. Expedited service is also available as an option during checkout. We offer the ability to select your desired ship date if you'd like to schedule shipping for the future. Lastly, we have local pickup & courier delivery options - email us at email@example.com to learn more.
MY PACKAGE HASN'T ARRIVED YET! WHAT CAN I DO?
Delivery dates are not guaranteed. We guarantee that we will mail your gift to the address you provide to us, on the date you've selected during checkout (or within 1-2 business days if you do not select any date). We mail via UPS Ground, which means your gift should arrive 1-5 days after we put it in the mail, depending on the destination zip code. You will receive an automated email with your tracking information when we create the mailing label, so you can track your gifts' progress to its final destination. Once the package is in transit, we are no longer in control of it. Occasionally UPS experiences delays, especially around major holidays. We are not responsible for these delays.
WHAT HAPPENS TO RETURNED PACKAGES?
If the address provided to us is invalid or inaccurate, UPS will return the package to us. We make every effort to validate all addresses we mail to, however the customer bears the responsibility of providing a correct shipping address. Packages typically take anywhere from one week to one month or more to be returned to our warehouse. Due to the perishable and fragile nature of our gifts, we are not able to resend packages, and instead will extend a coupon to you if you'd like to try to resend (perhaps to an updated address, etc).
CAN I PLACE A LARGE ORDER (FOR MY CLIENTS, EMPLOYEES, ETC)?
Yes! To begin this process, please email us a spreadsheet that contains shipping addresses (columns for Name, Address, City, State, Zip). Add in additional columns to indicate which gift box each recipient should receive, and what their gift note text should say. Send this information to us at firstname.lastname@example.org.
WHY WAS I CHARGED TAX?
We unfortunately don't have control over the taxes that are charged - they are added in automatically and are subject to tax laws that are currently being updated. To give you a little more info: the way that taxes are charged online within the USA is changing right now because of the South Dakota v. Wayfair case. Because of this case, online tax parameters will no longer necessarily match up to each state's laws that apply to in-person purchases. If you'd like more information about this case, the following article gives a helpful overview: https://www.aicpa.org/advocacy/state/south-dakota-v-wayfair.html
MY ORDER NEVER ARRIVED, WHAT DO I DO?
Oh no! We’re sorry to hear that. Our shipping carriers work independently from United By Blue, but here are a few solutions we can offer:
If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.
If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to email@example.com so we can help you look into this.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
MY PACKAGE ARRIVED DAMAGED, WHAT SHOULD I DO?
We’re sorry to hear that! Please send a photo to our Customer Experience Team at firstname.lastname@example.org and include your order number so we can take a closer look and help with a solution!
I MADE A MISTAKE. CAN I CHANGE MY ORDER?
We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at email@example.com. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes.
I NEVER RECEIVED A CONFIRMATION EMAIL. WHAT SHOULD I DO?
If you haven't received an order confirmation email, it is likely the result of one or two things:
• Your order was never actually placed and processed.
• You have entered an incorrect email address with your order
If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please email or call our customer service department: